Account Management

  • Q:What is 'My Account'?

    A:'My Account' is an secure online portal where, once you have registered your Cash Passport, you can check your balance, move money between Currencies and review your transaction history.

  • Q:How do I…move Currencies between wallets?

    A:You have a few options here; pick the easiest one for you. There’s via the app, online via My Account or over the phone.

  • Q:How do I…top up?

    A:We’ve made topping up easy! Either visit our website and top up online or via your online banking. Or, if you prefer to talk to someone, call our Card Services team from anywhere and they’ll do all the work for you…well, apart from pay!

  • Q:How do I...register my Card in ‘My Account’?

    A:Your Card online is already set up on 'My Account'. Simply use the email address you provided when you bought the Card, plus the password you created during the purchase process, to log in to ‘My Account’ and manage your Card easily online.