Contact Us

If you have any queries, or want to let us know any comments about using your card, please email us at: cardservices_prepaid@mastercard.com.

Please note that, for security reasons, you must NOT include your full Cash Passport number in any written correspondence. The Card number should always be supplied by providing the first six and last four digits only, for example 1234 56xx xxxx 0123.

In the interests of security we will not be able to discuss certain subjects by email. Please call our 24 hour Card Services Team, they will be able to assist you in relation to the following:

  • Lost or stolen cards
  • Queries regarding transactions on your account or balance enquiries
  • PIN assistance
  • Guidance setting up your card account online
  • Help with forgotten username and/or passwords
  • Card and account activations

If you have a complaint about your Cash Passport, please click here to see our Complaints Resolution Policy.

To dispute a transaction:

If you would like to dispute a transaction, you can call the Card Services team using one of the numbers on this page and they will check the transaction details for you.

If there is a transaction that is not correct, Card Services can dispute this on your behalf.

Simply complete the dispute form located here and then email the completed form to prepaidmgmt_ppc_disputes@mastercard.com.

 

BY EMAIL

If you have a general query about your Cash Passport, please get in touch by email at cardservices_prepaid@mastercard.com.

BY FAX

Please dial +44 (0) 208 610 4819.

BY POST

Card Services
MasterCard Prepaid Management Services Limited

Access House
Cygnet Road
Hampton
Peterborough
PE7 8FJ
United Kingdom

 

BY PHONE

From the UK call 0800 056 0572

From outside the UK:

Country

Free phone number†

Argentina

0800 666 0026

Australia

1800 098 231

Austria

0800 293 724

Bahamas

1800 389 0523

Belgium

0800 77 228

Brazil (from landline)

0800 892 3560

Brazil (from mobile)

+55 21 3956 9200

Bulgaria

800 116 1169

Czech Republic

800 143 722

Chile

123 0020 7887

China (North)

10 800 712 2683

China (South)

10 800 441 1345

Costa Rica

800 015 0605

Croatia

0800 223 179

Cyprus

800 96 361

Denmark

808 84 857

Dominican Republic

1888 156 1388

Estonia

800 011 1359

Finland

0800 918 279

France

0800 916 940

Germany

0800 181 4595

Greece

00800 4413 1532

Hong Kong

800 966 321

Hungary

0680 018 878

Iceland

800 98 78

India

000800 100 7960

Indonesia

1 803 0441 1368

Ireland

1800 535 564

Israel

180 943 1521

Italy

800 789 525

Japan

00531 780 221

Latvia

800 03 736

Lithuania

880 031 068

Luxembourg

800 28 166

Malaysia

1800 814 933

Mexico

01800 123 3480

Monaco

800 93 677

Netherlands

0800 023 3935

New Zealand

0800 444 691

Norway

800 14 326

Philippines

1800 1442 0143

Poland

00800 441 2460

Portugal

800 880 501

Puerto Rico

1 877 465 0085

Russia

810 800 2500 2044

Singapore

800 441 1379

Saudi Arabia

800 844 2790

Slovakia

800 001 684

South Africa

0800 982 674

South Korea

00798 4434 1279

Spain

900 958 973

Sweden

020 796 949

Switzerland

0800 834 918

Taiwan

0080 104 4292

Thailand

001800 442 212

Trinidad & Tobago

1 800 203 0194

Turkey

00800 4463 2089

United Kingdom

0800 056 0572

Uruguay

000 413 598 3672

USA / Canada

1 877 465 0085

Venezuela

800 100 8565

Other countries

+44 207 649 9404††

† There may be a charge for calls to these numbers, if phoning from a hotel or mobile phone.
†† Please remember to add the international prefix of the country you are in at the beginning of this number (in most cases this is 00, for example 0044 207 649 9404). Calls to this number are not free of charge.