Card security

Unfortunately, terms like 'ID theft' and 'Fraud' are all too familiar nowadays. We understand the threats and take them very seriously.

Every day, activity on your Multi-currency Cash Passport is monitored to detect unusual behaviour, and if something is spotted you'll be contacted to check your transactions.

There are also things you can do to help keep your travel money secure:

  • Sign your Card as soon as you receive it
  • Check your transactions regularly and report anything unusual to Card Services immediately
  • If you print statements from the internet, keep them safe and shred them when you've finished using them
  • Never give your personal details to someone on the phone
  • Don't give out your details in response to unsolicited email
  • Be wary of anyone who asks for common security details like your mother's maiden name, passwords, date of birth, or information about your work
  • Never give your PIN to anyone, even if they claim to be from your card issuer
  • Don't let yourself get distracted when using cash machines or point of sale terminals - somebody may be trying to find out your PIN

Cash machine fraud

Be safe - Never keep your PIN with your Card. Stay alert when using cash machines, and ensure that:

  • The machine has not been tampered with
  • Nobody can watch you entering your PIN
  • Your Card and cash are concealed and safe before you leave the machine
  • You retain any printed records for safe disposal at a later time

If your Card is retained, please contact Card Services immediately, for assistance.

Counterfeit fraud

Always keep your Card in sight when making a purchase or it may get skimmed.

"Skimming" occurs when the genuine data on a card's magnetic strip is electronically copied onto another card, allowing fraudsters to steal the funds on your card. This can happen at petrol stations, restaurants, bars and at cash machines. To avoid skimming and protect your travel money, always keep your Card in sight.

Don't get caught in the net

When shopping online, use a secure browser such as Microsoft Internet Explorer or Mozilla Firefox that will indicate whether the website you are visiting is secure or not.

These browsers scramble your personal data before sending information so no one else can read it. Ensure that your computer has up-to-date virus protection software. A firewall will also help protect you from attacks.

Safe shopping online

  • Buy from reputable companies and type their internet address into the browser yourself
  • Don't give out your details in response to unsolicited emails and always use a secure checkout if given the choice
  • Just as you save till receipts in case you need to return or exchange something, keep a record of online transactions too. Print and save a copy of your completed order form and confirmation.


"Phishing" is an attempt by fraudsters to "fish" for your Card, account or personal details. Phishing attempts usually appear as emails, apparently from your bank or Card issuer, pretending to be concerned with your security. You are then asked to click a link to a fraudulent log-in page, designed to capture your details.

If we contact you by email, we will NEVER ask you to click on a link that directs you to enter or confirm your security details. If you are in any doubt regarding the authenticity of an email regarding your Multi-currency Cash Passport, telephone our Card Services team immediately for clarification.


"Pharming" employs the same type of tricks as Phishing to lure you to a site address, but uses hidden software to redirect you from real websites to the fraudulent ones. It hijacks trusted brands of well-known banks, online retailers and card issuing companies and convinces you to enter your personal details.

Remember, if you are asked to type your PIN into a website along with your Card details, it is probably fraudulent. Close the browser and contact Card Services immediately.

Lost and stolen cards

If you lose your Multi-currency Cash Passport or it is stolen, report it to Card Services immediately to protect your travel money. Our dedicated team is on hand 24 hours a day, seven days a week, to help you wherever you are in the world so that you can quickly get back to enjoying your travels.