Transaction and Balance Inquiries

Simply register your Card in 'My Account' to see your Multi-currency Cash Passport Prepaid MasterCard® balance(s), move your travel money between Currencies, and view any recent transactions.

By phoning Card Services you can use the automated balance service to get a total balance of all your Currencies. You may also be able to make a balance inquiry at some ATMs, although this depends on the country and the ATM used.

Please note:

  • There may be a fee payable (to the ATM operator) for balance inquiries.
  • If an ATM displays a balance for the Card, it may be displayed in a different currency, so the exchange rate applied may be different to ours and discrepancies can arise.
  • ATMs will not display a separate balance for each Currency. An accurate balance for each Currency can be obtained through 'My Account' only.

If you have any queries about your Multi-currency Cash Passport Prepaid MasterCard balance or you notice a Card transaction that you do not recognize, please notify the 24 hour Card Services team as soon as possible and in any event within sixty (60) days after the transaction debit date. See Disputed Transactions for more information.