How to reload your Multi-currency Cash Passport Prepaid MasterCard®

Want to put more money onto your Card?

You can reload your Card online at Travelex.com, at participating US Travelex stores, or by telephone.

Reloads to the Card must be converted from US Dollars to one of the other 5 currencies available for use on your Card and will be subject to a Foreign Exchange rate determined on the day.

 

Loads and reloads may not be made in US Dollars. Therefore, if you cancel your travel plans or your plans change and you want to convert the funds to US Dollars, the Currency Transfer Fee will apply (see your terms and conditions for additional details).

 

How to reload your Multi-currency Cash Passport Prepaid MasterCard

1. Online

To reload your Multi-currency Cash Passport Prepaid MasterCard online, please click on the link below.

Online reload limits (across all Currencies on the Card)
In one day:          USD3,000
Within 7 days:     USD5,000
Within 60 days:   USD8,000

 

Reload your Card

 

2. In store

Just take your Multi-currency Cash Passport, valid photo ID and a form of payment to a participating US Travelex store and we will reload it for you. The maximum amount you can reload in store is USD $10,000 per 7 day period or $20,000 per 30 days depending on the total Card Fund balance already on your Card. Your maximum total Card Fund balance at any one time may not exceed USD 8,500. For example, if your Card Fund balance is USD 4,000, you will only be able to reload up to USD 4,500. Please note that payments will only be accepted from the registered cardholder.

Find your nearest Travelex store here.

3. Over the phone

You can also reload your Multi-currency Cash Passport by telephone. Simply call us on (877) 856-2471 and you can transfer funds directly from your US issued debit or credit card. Payments will only be accepted from the registered Cash Passport Card cardholder*.

Telephone reload limits (across all Currencies on the Card)
In one day:           USD3,000
Within 7 days:      USD5,000
Within 60 days:     USD8,000

For example, if you reload USD 5,000 onto your Card in one day, you may then only load a further USD 5,000 within 7 days. Reloads by telephone should appear on your Cash Passport balance within 24-hours. The telephone reload limits are subject to the total Card Fund balance already on the Card at the time of the reload, as your total Card Fund balance (including all Currencies) may not exceed USD 10,000 at any one time.

Please note that the Multi-currency Cash Passport Prepaid MasterCard rate used for telephone reloads may differ from the rate displayed on www.travelex.com or within Travelex stores.

* Please be advised that when processing a telephone reload, we will require evidence of your identity and your residential address. To do this we will carry out checks on you electronically. If we are not able to verify the details that you have provided, we may not be able to complete the transaction.

If you reload your British Pounds Sterling, Euros, Canadian Dollars, Australian Dollars and Japanese Yen (remember to set the Currency you want to reload as your default Currency, in ‘My Account’ before transferring your money to us), we will convert your US Dollars bank transfer payment into the relevant Currency before applying it to your Card. You will find the rate we used on your reload confirmation.