Using Your Card

Once you’ve bought your Card, make sure you follow these 3 simple steps to get it up and running:


Step 1

Sign the back of your Card

Step 2


If you purchased your Card online and had it delivered to your home address, you can get your PIN number by following the simple instructions on the sticker on your Card. Your Card is then ready to use. If you purchased your Card online and picked it up in a store, or you bought it in a store, your Card is already active and your PIN was provided with the Card. Remember your PIN, it cannot be changed.

Step 3

Create your online account to view your Card balance(s), move money between Currencies and check your transactions


That's it. You're ready to travel and spend with your new Multi-currency Cash Passport Prepaid MasterCard®

How do I? Can I?


In Store



Reload my Card

Yes, at US stores

Yes, click here to reload your Card

Yes, call (877) 856 - 2471

Move money from one Currency to another


Yes, via 'My Account'


Get a PIN reminder




Check my balance


Yes, via 'My Account'

(the total of all your Currencies)

Get back the money I haven't spent (balance refund)

Yes, at participating US stores



Report that my Card is lost/stolen/damaged

   Please call Card Services immediately. Click here  for Card Services contact numbers

Your essential travel accessory

Your Multi-currency Cash Passport Prepaid MasterCard gives you additional security and convenience when carrying your travel money abroad. You can use it at millions of ATMs, shops and restaurants worldwide, as well as online, wherever Debit MasterCard is accepted and you see the MasterCard® or Maestro® Acceptance Mark or the Accel™ logo is displayed.

  • Withdraw local currency at 2 million ATMs worldwide
  • Welcomed online and at over 35 million locations worldwide, with no transaction fee*
  • Simply buy, reload or move money on your Card before you travel and your money is with you whenever you need it
  • Your Card is valid up to the expiration date shown on the Card, so it's worth keeping it topped up ready for the next time you go abroad.  

You can hold multiple Currencies on a single Card - US Dollars**, British Pounds Sterling, Euros, Canadian Dollars, Australian Dollars, Japanese Yen and Mexican Pesos, in whatever proportion is right for you. Plus, whenever you want to move money between Currencies or check your balance, simply head to 'My Account'.

With so many benefits, your Multi-currency Cash Passport Prepaid MasterCard could be the ideal way to manage all your travel spending.

*Some merchants or ATM operators may charge a fee or set their own transaction limits. Please confirm whether any fees or limits apply before making a purchase or withdrawal. While this feature is available for free, certain other transaction fees and costs, terms, and conditions are associated with the use of this Card. See the cardholder agreement in the Terms and Conditions for more details.
** CAUTION: Loads may not be made in US Dollars. Therefore, if you cancel your travel plans or your plans change and you want to convert the funds to US Dollars, the Currency Transfer Fee will apply (see the fees and limits for additional details).

Load, spend, reload

Your Card isn't just for one trip; it is reusable (up to the expiration date shown on the Card) - simply reload it before your next trip#.

For the first 12 months from the date you last bought something, made a withdrawal or added money to your Card, there are no fees for not using your Card. If you have not had any of these activities on your Card for 12 months then you may incur a fee (see the fees and limits section).

# Subject to Card fees, limits and restrictions.

Keeping you on track

If you have a problem using your Card, here are the things you should check first.

  • If your Card was delivered to your home address, you need to activate it before it will work. Your Card will have a sticker with instructions on how to do this
  • Check you have enough money on the Card for the purchase or withdrawal you wish to make - you can do that here at 'My Account'
  • Check you are using the correct PIN. The 'How do I? Can I?' section above advises you how to get a PIN reminder
  • Check that the merchant you are purchasing from accepts Debit MasterCard®, Maestro® or Accel™
  • Your Card has maximum limits on how much you can withdraw or spend. For example, you cannot withdraw more than 1,000 USD from ATMs in any 24-hour period. These limits are shown in the fees and limits table. Additionally, some ATMs may have their own limits.

If none of the above applies, or resolves your question, then it's worth reviewing the Frequently Asked Questions on this website.