Transaction and Balance Inquiries

Simply register your Card in 'My Account' and you'll be able to see your Multi-currency Cash Passport Prepaid MasterCard® balance(s), allocate funds across your various Currencies, and view any recent transactions. It is recommended that you check your transaction history and Card balance at least once a month.

Alternatively, you can phone Card Services to use the automated balance service to obtain a total balance of all your Currencies only. You may also be able to make a balance inquiry at some ATMs, although availability is dependent on the country and the ATM used. There may be a fee payable (to the ATM operator) for balance enquiries. If an ATM displays a balance for your Card Account, the balance displayed may be inaccurate due to the ATM displaying the balance in a currency different than the Currencies on your Card. This may be due to an exchange rate being applied that is different from ours. An ATM will not display a separate balance for each Currency. An accurate balance for each Currency can only be obtained through 'My Account'.

If you have any questions about your Multi-currency Cash Passport Prepaid MasterCard balance or you notice a Card transaction that you do not recognize, please notify the 24-hour Card Services team as soon as possible, and in any event within 60 days. Card Services will be happy to check and confirm the transaction details for you.

If there is a transaction that is not correct, Card Services can start the dispute process on your behalf and may request you to provide additional written information concerning any unrecognized transaction, or to complete a dispute form (see your terms and conditions for further information). Please help them to assist you by providing as much information as you can.