When your Multi-currency Cash Passport Prepaid MasterCard® has expired, you may be able to take the Card and valid photo ID back to a participating US Travelex store to redeem your funds and obtain a new Card.
Please check with the Travelex store at the time for more information on any applicable exchange rate and fees, and whether redemption is available.
Please see the 'Cash out and Close' section below for options of redeeming your available balance and closing the Card before it has expired.
Cash Out and Close (Before Card Expiration)
If your Card is still valid but you would prefer not to keep it for another trip, you can withdraw your remaining balance (assuming it is within the ATM's issuing limits) from an ATM displaying the MasterCard or Maestro® Acceptance Mark or Accel™ logo.
Or, if you prefer, you may take your Multi-currency Cash Passport Prepaid MasterCard (and valid photo ID) back to a participating US Travelex store and they will refund your remaining balance, less any fees. Payment will be in USD and the exchange rate will be applied by the store. Please note: not all Travelex stores will offer this service.
Alternatively, you can contact Card Services, and have your balance (less any fees and subject to exchange rates) refunded to a bank account in the name of the registered cardholder only. Please see your terms and conditions for more information.
You may be given the option to donate (some or all) leftover funds to charity.
Lost, Stolen or Damaged Cards
If your Multi-currency Cash Passport Prepaid MasterCard is lost, stolen or damaged, contact Card Services immediately, so they can cancel it and offer further assistance, including a free* Replacement Card or emergency cash replacement up to the available balance on your Card (subject to availability in the relevant location).
Rest assured, your balance is chip and PIN protected and if you have an additional Card, you can still access your funds with that Additional Card.