This website ("Website") is operated by MasterCard Prepaid Management Services Limited on behalf of itself and its related companies (together, "MasterCard Prepaid Management Services Limited", "we", "us" or "our"). Access to the Website is provided only in accordance with the following terms and conditions ("Website Terms and Conditions"). By using the Website, you agree to abide by them. If you do not agree to the Website Terms and Conditions, please refrain from using the Website.
Copyright in works contained in the Website, including but not limited to all software, design, text, sound, recordings and images, are owned, or licensed, except as otherwise expressly stated, by us. You may access the Website for your own use of facilities offered. You may not otherwise copy, transmit, display, perform, distribute, licence, alter, store or otherwise use the Website or any of its components. You may however print off copies and may download extracts of any page from the Website for your personal reference. You must not modify the paper or digital copies of any Website content you have printed or downloads in any way, and you must not use any images, sound recordings, animations and video sequences separately from any accompanying text. At no point are you permitted to use any Website content for commercial purposes without our prior consent. If you print off, copy or download any part of the Website in breach of these Website Terms and Conditions, your right to use the Website will cease immediately and you must, at our request, return or destroy any copies of the Website you have made. Linking to this Website (whether to the homepage or otherwise and including framing) is permitted only with our prior written consent.
"MasterCard" and "Cash Passport" are registered trademarks of MasterCard Prepaid Management Services Limited, an indirect fully owned subsidiary of MasterCard International Incorporated. Other featured trademarks, words or symbols, used to identify the source of goods and services, are the trademarks of their respective owners.
The information, materials and services contained in the Website are subject to change from time to time without notice. Not all products and services are available or accessible in all geographic locations at all times. Your eligibility for particular products and services is subject to our final determination and acceptance. We may discontinue or make changes in the information, products or services described in this Website at any time. Any dated information is published as of its date only, and we do not undertake any obligation or responsibility to update or amend any such information. Furthermore, by offering information, products or services via the Website, no solicitation is made by us to any person to use such information, products or services in jurisdictions where the provision of such information, products or services is prohibited by law.
Links to Third Party Websites
If you have purchased your card or a service from us online and you are not happy with the product or service provided and feel that we cannot resolve your issue, please visit our Complaints Procedure page at /travelexuk/contact-us-general-enquiries/complaints-procedure/ for more information.
You may also use the Online Dispute Resolution service if you are an EU resident and have a complaint about a product or service purchased from us online. The ODR website can be found at http://ec.europa.eu/consumers/odr/. As the ODR service will ultimately re-direct your complaint to the UK Financial Ombudsman Service, you may prefer to contact us or the Financial Ombudsman Service directly in the first instance.
Privacy and Security
Please see our Privacy Notice which explains how we collect, use and safeguard the personal information of users of this Website. Separate privacy policies may apply to our products and services. Details of these are set out in the relevant terms and conditions for the relevant product.
Exclusion of Liability
All content and services on or available through this Website are provided on an "as is" basis and we do not make any representation or give any warranty in respect of the Website or its content. In particular, we do not give any warranty as to the accuracy, suitability, reliability, completeness, performance, fitness, freedom from viruses or timeliness of the content or services contained on this Website. Moreover, but without limiting the exclusion, the information services on the Website are intended for use by holiday or business travellers, and should not be used for speculation or investment. In addition, we give no assurances that you will receive the services for which you register.
Except in relation to any agreement entered into between you and us relating to services or goods offered through the Website (which will be governed by the terms for those services or goods), we will not be liable for any damages (including without limitation loss of profit or loss of use) arising (i) out of your use or delay or inability to use the Website, its content or any link to another website, or otherwise arising out of the Website; (ii) if we are unable to perform any of our obligations to you due to any failure of technical systems or for any other reasons beyond our reasonable control, including amongst other things, war, terrorism, government action, natural disaster, and industrial dispute; or (iii) for any damage to your computer equipment as a result of using the Website, arising in contract, tort (including negligence) or otherwise except in the case of our fraudulent misrepresentation or death or personal injury caused by our negligence.
If any provisions of these Website Terms and Conditions, including any disclaimers and limitations, are found to be unlawful or unenforceable, then such provisions shall fall away and shall not affect the validity and enforceability of the remaining Terms. This does not affect your statutory rights.
Viruses, Hacking and Other Offences
You must not misuse the Website by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Website, the server on which the Website is stored or any server, computer or database connected to the Website. You must not attack the Website via a denial-of-service attack or a distributed denial-of-service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or to your downloading of any material posted on it, or on any website linked to it.
Changes to the Website Terms and Conditions
We may, at any time, with immediate effect, change, suspend or withdraw the Website and these Website Terms and Conditions without notice and without liability to you. If we revise these Website Terms and Conditions, we will post the revised version on the Website. You are expected to check our Website Terms and Conditions from time to time to take notice of any changes we make, as they are binding on you. By using the Website after we have changed these Website Terms and Conditions, you will be accepting the changes.
We may terminate your access and use of any part of the Website at any time, without notice, if you are in breach of any of the Website Terms and Conditions or for any other reason. We reserve the right to cease operating the Website at any time without notice.
The user's access to and use of this Website, and the terms of this disclaimer are governed by the laws of England and Wales. Any dispute, which cannot be resolved between us, shall be resolved in the English courts.
Transferring our Rights
We may assign our rights and benefits under these Website Terms and Conditions at any time, which will not affect your legal rights.
Third Party Rights
Nothing in these Website Terms and Conditions will confer on any third party any benefit or the right to enforce any term under the Contract (Rights of Third Parties Act 1999).
These Website Terms and Conditions were last updated on 28 May 2012 .