Contact Us - General Enquiries

CONTACT CARD SERVICES

Please note that, for security reasons, whenever you contact Card Services, you must NOT include your full Multi-currency Cash Passport number in any written correspondence. The Card number should always be supplied by providing the first six and last four digits only, for example 1234 56xx xxxx 0123.

BY EMAIL

If you have a general query, or want to pass on any comments about using your Multi-currency Cash Passport, please get in touch at cardservices_prepaid@mastercard.com or via fax +44 (0) 208 610 4819.

In the interest of security, the following subjects cannot be discussed by email or fax. Please phone the 24 hour Card Services team, who will be able to assist you in relation to the following:

  • lost/stolen/damaged Cards
  • queries regarding transactions on your Multi-currency Cash Passport or balance enquiries
  • PIN assistance
  • guidance on registering your Multi-currency Cash Passport online
  • help with forgotten usernames and/or passwords for 'My Account'
BY PHONE

Please click here to find details on how to contact the Card Services team by phone.

BY POST

Card Services

Access House
Cygnet Road
Hampton
Peterborough
PE7 8FJ
United Kingdom