ATMs/Cash Machines - Overseas cash machine providers will often charge you a withdrawal fee, please check on the cash machine screen before you complete any ATM transactions to see if you will be charged such a fee and if so, what the charge will be.
You will be charged by Travelex for all UK domestic ATM withdrawals as detailed within the fees and limits table.
It's best to be prepared - save the Card Services phone number for the country (or countries) you are travelling to and have it with you whilst you’re travelling. This makes it easier to phone Card Services to check your balance or for other assistance.
Please note, calls from mobiles are not free of charge, and hotels may also charge for calls to free phone numbers.
Things you should do with your Card:
- Pay for meals and trips out
- Withdraw currency from ATMs
- Spend in shops and online
On an important note, when you’re on your travels you may get the choice of paying in a different currency than the local currency. By choosing to pay in the local currency, you may avoid an extra foreign exchange conversion at additional cost to you. Remember that if you do not have enough funds to pay for a purchase in the relevant Currency on your Card, but you have funds available in your other Currency purses, the rest will be taken from the next available Currency on your Card, in the following order of priority: British Pounds Sterling, Euros, US Dollars, Australian Dollars, Canadian Dollars, New Zealand Dollars and South African Rand, and you will pay a foreign exchange fee.
Please see the Fees and Limits table to find out more.
Things you shouldn't do with your Card:
- Reserve a hire car
- Use it as a payment guarantee to reserve a hotel room
- Pay at automated petrol pumps and on cruises
Whilst your Card is really adaptable, it’s not suitable for everything. You shouldn’t use your Card as a deposit with car hire companies, hotels or cruise lines. This is because they will estimate the final bill and will require a sum of money to be reserved on your Card to cover this. You will not be able to spend the reserved amount for some time.
If you lose your Multi-Currency Cash Passport or it is stolen/damaged, please call the Card Services team immediately, so they can block your Multi-Currency Cash Passport and arrange for emergency cash (up to the available balance on your Card and subject to availability in the relevant location), to keep your holiday on track.