Contact Us

If you have any queries, or want to let us know any comments about using your card, please email us at: cardservices_prepaid@mastercard.com.

Please note that, for security reasons, you must NOT include your full card number in any written correspondence. The Card number should always be supplied by providing the first six and last four digits only, for example 1234 56xx xxxx 0123.


Need to speak to us now?

24/7 global assistance

Please call us directly via the following numbers.
CountryPhone
New Zealand 0800 444 691
Australia 1800 098 231
Hong Kong 800 966 321
Japan 00531 780 221
South Africa 0800 982 674
Thailand 001800 442 212
UK 0800 056 0572
USA/Canada 1 877 465 0085
Other countries +44 207 649 9404


† There may be a charge for calls to these numbers, if phoning from a hotel or mobile phone.


†† Please remember to add the international prefix of the country you are in at the beginning of this number (in most cases this is 00, for example 0044 207 649 9404). Calls to this number are not free of charge.