Get the most from your Travel Money Card

LOST, STOLEN OR DAMAGED CARDS

If your State Bank Multi-Currency Foreign Travel Card is lost, stolen or damaged, reporting this to Card Services immediately, so they can cancel the Card, will help protect the funds on the Card.

The dedicated Card Services team is on hand to help, 24 hours a day, seven days a week. If your Card goes missing, call Card Services straightaway and they will cancel it, in order to help protect your funds (subject to full compliance with the terms and conditions). The Card Services team can then make appropriate arrangements to minimise the impact on your trip, including emergency cash replacement up to the available balance on your Card (subject to availability in the relevant location).

Please click here, to find details on how to contact the 24/7 Card Services team by phone.

If you notice any transactions on your State Bank Multi-Currency Foreign Travel Card that are incorrect or that you don’t recognise, please call the 24 hour Card Services helpline immediately. In addition, if you believe your PIN(s) or any other security information may have been compromised, please call Card Services.

ADDITIONAL CARD

In case you lose your State Bank Multi-Currency Foreign Travel Card and you have purchased an additional Card, linked to the same funds,  you can still access your funds using the other Card, without having to wait for a replacement Card. Please be aware that you must still call Card Services immediately, so that they can block the lost, stolen or damaged Card.

If both your State Bank Multi-Currency Foreign Travel Cards are lost, stolen or damaged, Card Services can arrange for a replacement Card, and, if necessary, start the procedure for disputing unauthorised transactions. In an emergency situation, they may arrange for funds, up to the available balance on your Card, to be sent to you, via a global money transfer network, free of charge (subject to availability in the relevant location).

If you have any general queries, or want to pass on any comments about using your Card, please get in touch at cardservices@sbitravelcard.com, or via fax +44 (0) 208 610 4819.