Some ATMs (cash machines) may charge a withdrawal fee, in addition to any fee associated with your State Bank Multi-Currency Foreign Travel Card. Some cardholders advise that they saved the free phone number for the country(-ies) they were travelling to in their mobile to check their Card balances, which is a quick and easy to use service (please note: calls from mobile phones are not free of charge). Cardholder feedback also suggests that some hotels may charge for calls made to free phone numbers, it is wise to check with your hotel beforehand.
It is not recommended that you use your State Bank Multi-Currency Foreign Travel Card as a guarantee of payment (usually for hotels, car hire and cruise lines). These companies may estimate the bill, and if you use your Card as a guarantee for the estimated amount, the funds will be temporarily unavailable to access or spend. You can, of course, use your State Bank Foreign Travel Card to settle your final bill.
When purchasing fuel, make sure you pay the cashier instead of using the ‘pay at pump’ option, to avoid a set amount (greater than your purchase amount) being ‘held’ until the final transaction settles (this principle applies to all payment cards; it is just more noticeable when using a prepaid card).
If you lose your State Bank Multi-Currency Foreign Travel Card or it is stolen, please call the Card Services team immediately, so they can block your Card, and, if you don’t have an additional (back up) Card, arrange for emergency cash (up to the available balance on your Card), or a replacement Card, to keep your holiday on track.