Transaction and Balance Enquiries
Simply register your Card in 'My Account' and you'll be able to see your Multi-currency Cash Passport Prepaid Mastercard balance(s), allocate funds across your various Currencies, and view any recent transactions.
You may also be able to make a balance enquiry at some ATMs, although availability is dependent on the country and the ATM used. There may be a fee payable (to the ATM operator) for balance enquiries. If an ATM displays a balance for the Card, then this may be displayed in a different currency, in which case the exchange rate applied may be different to ours and discrepancies can arise. An ATM will not display a separate balance for each Currency. An accurate balance for each Currency can be obtained through 'My Account' or by phoning Card Services and using the automated balance service.
If you have any queries about your Multi-currency Cash Passport Prepaid Mastercard balance or you notice a Card transaction that you do not recognise, please notify the 24 hour Card Services team immediately and in any event within thirty (30) days of the transaction debit date. They will be happy to check and confirm the transaction details for you. If there is a transaction which is not correct, Card Services can start the dispute process on your behalf and may request you to provide additional written information concerning any unrecognised transaction, or to complete a dispute form (see your terms and conditions for further information).
Please help them to assist you by providing as much information as you can. It is recommended that you check your transaction history and Card balance at least once a month.