When your Multi-currency Cash Passport Prepaid Mastercard has expired, you may be able to take the Card and valid photo ID back to a participating location. Please check with Branch for details of the exchange rates applied. A fee may also apply - please see the terms and conditions for more information.
Please see the 'Cash out and Close' section below for options of redeeming your available balance and closing the Card before it has expired.
Cash Out and Close (Before Card Expiry)
If your Card is still valid but you would prefer not to keep it for another trip, you can withdraw your remaining balance (assuming it is within the ATM's issuing limits) from an ATM displaying the Mastercard® Acceptance Mark.
Alternatively, you can choose to close your Card – please refer to the Purchase Location. You may be charged a cash out fee for closing your Card and redeeming the balance. For more information, please refer to the Table of Fees and Limits.
Please note, it is a Reserve Bank of Malawi requirement that all unused foreign currency is offered for sale, to an authorised dealer bank, within 14 days of returning to Malawi. We recommend you wait until 10 days after your last transaction before cashing out any unused currency, in order to avoid overspending on your Card. You can withdraw the balance remaining on your Card at ATMs worldwide1, displaying the Mastercard Acceptance Mark. Alternatively, you can take your Card back to the branch where you bought it and they’ll refund the balance (minus any applicable fees, see the Fees and Limits section). Even with a zero balance, your Card is still valid until the date printed on the front, and you can reload it for your next trip.
Lost, Stolen or Damaged Cards
If your Multi-currency Cash Passport Prepaid Mastercard is lost, stolen or damaged, contact Card Services immediately, so they can cancel it and offer further assistance, including a free Replacement Card or emergency cash replacement up to the available balance on your Card (subject to availability in the relevant location).
Rest assured, your balance is chip and PIN protected and if you have an Additional Card, you can still access your funds with the Additional Card.