Contact Us - General Enquiries

We’re here for you 24 hours a day, 7 days a week on email, online and on the phone.

CONTACT CARD SERVICES

Please note that, for security reasons, whenever you contact Card Services, you must NOT include your full 16 digit Multi-currency Cash Passport Prepaid MasterCard number in any written correspondence. The Card number should always be supplied by providing the first six and last four digits only, for example 1234 56xx xxxx 0123.

BY EMAIL

If you have a general query, or want to pass on any comments about using your Multi-currency Cash Passport Prepaid MasterCard, please get in touch at cardservices@accessprepaidww.com or via fax +44 (0) 208 610 4819.

In the interest of security, the following subjects cannot be discussed by email or fax. Please phone the 24 hour Card Services team, who will be able to assist you in relation to the following:

  • lost/stolen/damaged Cards
  • queries regarding transactions on your Multi-currency Cash Passport Prepaid MasterCard or balance enquiries
  • PIN assistance
  • guidance on registering your Multi-currency Cash Passport Prepaid MasterCard online
  • help with forgotten usernames and/or passwords for 'My Account'

BY PHONE

If you need to report a Card lost or stolen or have a query that is specific to your Card, you can call Card Services by phone. Please see Global Assistance to find the details on how to report a Card lost or stolen.

See our Complaints Resolution Policy