Contact us

If you have any queries, or want to let us know any comments about using your card, please email us at: cardservices_prepaid@mastercard.com.

Please note that, for security reasons, you must NOT include your full Multi-currency Cash Passport number in any written correspondence. The Card number should always be supplied by providing the first six and last four digits only, for example 1234 56xx xxxx 0123.

In the interests of security we will not be able to discuss certain subjects by email. Please call our 24 hour Card Services Team, they will be able to assist you in relation to the following:

  • Lost or stolen cards
  • Queries regarding transactions on your account or balance enquiries
  • PIN assistance
  • Guidance setting up your card account online
  • Help with forgotten username and/or passwords
  • Card and account activations

Contact us online

Other enquiry type