How to top-up your Executive Club Multi-currency Cash Passport

Want to put more money onto your Card?

You can reload your Card online here, via internet or phone banking or over the phone.

For your security, from time to time, the total number of reloads you can make in 24 hours across the online, mobile app and phone channels may be restricted. If you have successfully reloaded via one of these channels you may need to wait 24 hours before reloading again, unless you reload via bank transfer or in branch (where available). 

Please note that a 2% commission will be charged for loading or reloading into your GBP Currency on your Multi-currency Cash Passport.

 

1. Reload Online

You can use a UK issued Visa or MasterCard credit or debit card to top up your Multi-currency Cash Passport online.

Click here to access the online reload portal, then enter the last four digits of your Card number and the email address you provided when purchasing the Card.

Next, you’ll be asked for 3 random characters of the password that you created during the purchase process. If this step is successful, you will be taken to the reloading screen. Here you choose which Currency you’d like to reload and the amount, next you will need to provide your payment card details (UK debit or credit card in the name of the registered cardholder) to pay for the reload.

Online reload limits (across all Currencies on the Card)
In one day:                                   £5,000
Within 7 days:                              £15,000
Within 60 days:                            £30,000

Online reloads will take up to 1 working day to be credited to your Multi-currency Cash Passport account and can only be processed and accepted if the name and UK registered address of the payment card match the name and address of the registered Multi-currency Cash Passport cardholder.

Please note we cannot accept reloads from third parties.


2. Reload via internet/telephone banking

If you have internet banking or telephone banking facilities, your Card can be reloaded by bank transfer; by phoning your bank or over the internet (via your bank’s own website or mobile banking application). Payments will only be accepted from bank accounts in the name of the registered Multi-currency Cash Passport cardholder.

Reloading Multi-currency Cash Passport via internet or telephone banking is available to cardholders who have bought their Card in the UK; however, we are currently unable to process internet/telephone banking payments from cardholders using accounts held with Egg or Intelligent Finance.

To reload via internet or telephone banking, this is what you do:

  • Ensure you have registered your email address with us in the secure 'My Account' area on this website.
  • In ‘My Account’, set the Currency that you would like to top up as your default Currency; this is where we will allocate your money. You can only reload one Currency per bank transfer.
  • Then you can either phone your bank or log into your bank account via your bank’s website and create a new payee to make a GBP payment, using the following details:

Bank Details Beneficiary/Payee: MasterCard Prepaid
Sort Code: 20-32-53
Account Number: 63807568
Reference: Your 16 digit Multi-currency Cash Passport card number (on the front of your Card)
Amount: Please ensure that the amount you load on your Card is within the allowed Card limits.
You may reload a maximum of £5,000 (across all Currencies on the Card) via a bank transfer, but your total Card Fund balance at any one time (including all Currencies) may not exceed £5,000.

It may take up to 5 working days for your bank to transfer the funds to us, however, be assured that we will load the funds onto your Multi-currency Cash Passport within 24 hours of receiving them.

We will send you confirmation, either via email or post, that your reload has been successful.

If you top up your Euro, US Dollar, Australian Dollar, Canadian Dollar, New Zealand Dollar or South African Rand Currencies (remember to set the Currency you want to reload as your default Currency, in ‘My Account’ before transferring your money to us), we will convert your GBP payment into the relevant Currency before applying it to your Card. You will find the rate we used on your reload confirmation.

3. Reload over the phone

You can also reload your Multi-currency Cash Passport by telephone. Simply call Card Services on 0845 300 2449 or +44 (0)20 3684 6495 (from abroad) and you can transfer funds directly from your UK issued debit or credit card. Payments will only be accepted from the registered Multi-currency Cash Passport cardholder.

Telephone reload limits (across all Currencies on the Card)
In one day:                                        £1,500
Within 7 days:                                   £2,500
Within 60 days:                                 £4,000

For example, if you reload £1,500 onto your Card in one day, you may then only load a further £1,000 within 7 days. Reloads by telephone should appear on your Cash Passport balance within 24 hours. The telephone reload limits are subject to the total Card Fund balance already on the Card at the time of the reload, as your total Card Fund balance (including all Currencies) may not exceed £5,000 at any one time.

If you top up your Euro, US Dollar, Australian Dollar, Canadian Dollar, New Zealand Dollar or South African Rand Currencies, we will convert your GBP payment into the relevant Currency before applying it to your Card.

Please note we cannot accept reloads from third parties.