Using Your Card

We know you're busy planning your trip and with a few easy steps your Card can be up and running.

 

Step 1

Sign the back of your Card

Step 2

Phone the number on the sticker on your Card to activate it and receive your PIN. Memorise your PIN

Step 3

Log in to your online account to view your Card balance, move money between Currencies and check your transactions

 

That's it. You're ready to travel and spend!

How do I? Can I?

 

Online

Phone

Mobile App

Top up my Card (also known as reload)

Yes, click here to top up your Card or reload it through your own internet or telephone banking

Yes

Yes (Click here for information)

Move money from one Currency to another

Yes, through 'My Account'

Yes

Yes

Change my PIN

You can change your PIN at any cash machine in the UK and Europe that displays the MasterCard® Acceptance Mark and has a ‘PIN change’ function on its cardholder menu

Get a PIN reminder

No

Yes

No

Check my balance

Yes, through 'My Account'

Yes (this will be the total balance of all your Currencies only)

Yes

Get back the money I haven't spent (cash out)

No

Yes

No

Tell you my Card is lost, stolen or damaged

Please call Card Services straight away. Click here for Card Services contact numbers

Your essential travel accessory

Your Executive Club Multi-currency Cash Passport gives you security and convenience when carrying your travel money abroad. You can use it at millions of cash machines, shops and restaurants worldwide, as well as online, wherever you see the MasterCard® Acceptance Mark.

  • Withdraw local currency at more than 2 million cash machines worldwide
  • Welcomed online and at over 35 million locations worldwide, with no transaction fee*
  • Simply buy, top up or move money on your Card before you travel and your money is with you whenever you need it
  • Your Card is valid up to the expiry date shown on the Card, so it's worth keeping it topped up ready for the next time you go abroad.  

 

You can hold multiple Currencies on a single Card - British Pounds Sterling, Euros, US Dollars, Australian Dollars, Canadian Dollars, New Zealand Dollars and South African Rand, in whatever proportion is right for you. And whenever you want to move money between Currencies or check your balances, simply head to 'My Account' .

With so many benefits, your Executive Club Multi-currency Cash Passport could be the ideal way to manage all your travel spending.

*Some merchants or cash machine operators may charge a fee or set their own transaction limits. Please confirm whether any fees or limits apply before making a purchase or withdrawal.

Here for the long haul

Your Card isn't just for one trip; you can use it again and again (up to the expiry date shown on the Card) and simply top it up when you next go travelling#. You can keep your Card free of charge for 12 months from the date you last bought something, made a withdrawal at a cash machine or added money to your Card. If you have not had some activity on your Card (such as buying something, making a withdrawal or topping up) for 12 months or longer, then you may be charged a fee. See the fees and limits table.

 

# Subject to Card limits.

Keeping you on track

If you have a problem using your Card, here are the things to check first.

  1. You need to activate your Card before it will work. It will have a sticker with instructions about how to do this.
  2. Check that you have enough money on the Card for the purchase you wish to make.
  3. Check that you are using the correct PIN. The Frequently Asked Questions section advises you how to get a PIN reminder.
  4. Check that the merchant you are purchasing from accepts Mastercard® Prepaid. 

    Because of new EU requirements, merchants in the EU/EEA will be able to choose whether or not they wish to accept Mastercard prepaid/debit/credit or commercial cards. Please check with the merchant, as they have to inform you if they decide not to accept all types of Mastercard cards. Merchants will also be expected to display this information prominently at the entrance of the shop and at the till or, in the case of distance sales, this information should be displayed on the merchant’s website or other applicable electronic or mobile medium.

  5. Your Card has maximum limits on how much you can withdraw or spend, for example a maximum daily amount that you can spend in a shop. These limits are shown in the fees and limits table. In addition, some cash machines may have their own limits.

 

If none of the above applies, or resolves your query, then it's worth reviewing the Frequently Asked Questions on this website.