Transaction and balance enquiries
Simply register your Card in 'My Account' and you'll be able to see your Avios Multi-currency Cash Passport balance(s), allocate funds across your various Currencies, and view any recent transactions.
Alternatively, you can phone Card Services to use the automated balance service to obtain a total balance of all your Currencies only. You may also be able to make a balance enquiry at some cash machines, although availability is dependent on the country and the cash machine used. There may be a fee payable (to the cash machine operator) for balance enquiries. If a cash machine displays a balance for the Card, then this may be displayed in a different currency, in which case the exchange rate applied may be different to ours and discrepancies can arise. A cash machine will not display a separate balance for each Currency. An accurate balance for each Currency can be obtained through 'My Account' only.
If you have any queries about your Avios Multi-currency Cash Passport balance or you notice a Card transaction that you do not recognise, please notify the 24 hour Card Services team as soon as possible and in any event within thirteen (13) months of the transaction debit date. They will be happy to check and confirm the transaction details for you. If there is a transaction which is not correct, Card Services can start the dispute process on your behalf and may request you to provide additional written information concerning any unrecognised transaction, or to complete a dispute form (see your terms and conditions for further information). Please help them to assist you by providing as much information as you can. It is recommended that you check your transaction history and Card balance at least once a month.