Card Expiry

When your Avios Multi-currency Cash Passport has expired, you can contact Card Services to redeem any unspent funds on the Card. Please check with Card Services for details of the exchange rates applied. A fee may also apply - please see the terms and conditions for more information. You may be given the option to donate (some or all) left-over funds to charity.

Please see the 'Cash out and Close' section below for options of redeeming your available balance and closing the Card before it has expired.

Cash Out and Close (Before Card Expiry)

If your Card is still valid but you would prefer not to keep it for another trip, you can withdraw your remaining balance (assuming it is within the ATM's issuing limits) from an ATM displaying the MastercardĀ® Acceptance Mark.

Alternatively, you can contact Card Services, and have your balance (less any fees and subject to exchange rates, if applicable) refunded to a bank or building society account in the name of the registered cardholder only. Please see your terms and conditions for more information. You may be given the option to donate (some or all) left-over funds to charity.

Lost, Stolen or Damaged Cards

If your Avios Multi-currency Cash Passport is lost, stolen or damaged, contact Card Services immediately, so they can cancel it and offer further assistance, including a free Replacement Card or emergency cash replacement up to the available balance on your Card (subject to availability in the relevant location). Rest assured, your balance is chip and PIN protected and if you have an Additional Card, you can still access your funds with the Additional Card.